Solutions for the Logistic Industry

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Buying guide in 4 points

Here is the complete guide to making the best use of our store in just 4 steps. What will happen after I make my first order? How can I find the information I need? By the end you'll realise that we've already thought of everything.

1 – How to read the product page.

The most important page on the whole website. Knowing how to read it correctly will help you to know if you're looking at the product which is right for you. Here's where you can find the information which will allow you to understand it.

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The price.

A price shown with the word "From" is the lowest price obtainable by purchasing a batch large enough to reach the higher discount range. You can only get this price if you buy the quantity which provides the highest discount range.

Otherwise, near the "add to cart" button, you will find the list price and, if provided, the discounted price for the quantity indicated (single item or pack). They are shown both with and without VAT so as to make it easier to judge them.

The discount bands for quantities indicated in the product sheet are applied and will be visible after you add the products to your cart.

Transport costs will be visible upon checkout or in the cart and will vary according to the quantity and the destination.

Technical specifications.

These are indicated in the appropriate section at the bottom of the product page.

On every product page you will find the "print product" button, a convenient function which creates a summary pdf file which can be stored, shared or simply used as a reminder.

Product availability.

This is shown at the top right of each item page. It can either be in stock or on order. This allows you to distinguish products which are shipped in a few days from those with a shipping time of more than 10 working days.

If there are products of both availability types in an order, they will be sent together. You can avoid this by making two separate orders.

Product configuration.

Some products can be configured by the customer, for example in the choice of colour, size or with the application of different accessories. These options, if present, are visible before the "add to cart" button and some may have different availability.

These items must be first configured and then added to the cart in the desired quantity. The operation must be carried out for every different configuration.

Customer reviews.

The opinions of other customers who have already purchased the same product, if there are any, are shown after the technical specifications. These reviews are managed by an external and impartial independent body and only come from people who have actually purchased the product.

Related and alternative products.

To complete the product page, you can view the related products, i.e. those which are usually purchased together with the product you are viewing, on the left. At the bottom of the page we offer some alternative solutions.

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2 - Using the checkout to get a quote.

It is no longer necessary to go through lots of steps to see the details of your order. Here we have everything on one page. Find the transport costs, find out if your preferred payment method is available, find out what to do if you are a private person or a company or simply if you want to collect the goods yourself.

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Get a real quote in complete freedom.

The checkout is a common service page which, in addition to allowing the completion of the order, can be conveniently used to obtain an estimate of the cost. Just add everything you want to get a quote for to the cart and specify the destination area.

Individual or company?

At the checkout you can choose whether to buy as an individual or as a company. You will be asked for all the necessary data including the data needed for electronic invoicing.

Do we deliver or do you want to collect?

For most of the products at the counter you can choose whether to collect the goods or have them delivered by us. If this choice doesn't show up, it means that at least one of the options is not available. Some payment methods may not be available if you select the on-site collection option.

Choose how to pay for the goods.

Select the payment method you prefer from the ones available at the checkout. The methods available depend on the products and the shipment.

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3 - Save time using your account.

If you're looking for your invoice, the shipping date or if you want to know where your goods are, you can find everything in your account; find out how to check it here.

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Find the shipping date.

From the moment your order is processed you can find the shipping date. In "my orders" section you will find the pdf file with the shipping date in the "documents" column. In the case of orders with multiple products, the shipping date will refer to the product with the longest supply times. We will notify you by email when your order is processed.

Where is my shipment?

In "my orders" section in the "track shipment" column you will find the option to view the tracking, if the courier offers this service. You will also be sent an email notification when it is available.

My documents.

In "my orders" section you will find all the documents as an order copy, invoices and transport documents in pdf format related to your purchases. The invoices in this section are only courtesy copies and you will receive the document in electronic format through SdI (Sistema di Insterscambio, Exchange System).

Loyalty points.

In "my loyalty points" section you will find the updated summary with the balance sheet of all the transactions in which you used or accumulated them. In the "invite a friend" section you will find the link you can share so that you can earn points by inviting your friends to shop in our store.

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4 - Communications to stay updated.

Don't worry, we'll update you whenever we have important information for you. Below are the emails you'll receive from us and why we send them. If you haven't received them you can also check your spam folder.

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Welcome email.

Contains your login credentials and links to the important sections of our store.

Order completion email.

Contains the summary of the order placed online. We send this mainly to check that the information you entered is correct and, if it isn't, to advise us to correct it. If you don't receive it after an order this may mean that something has gone wrong. Before you get in touch with us, make sure checking also your spam folder.

Order process.

The order received online is verified and entered into our management system. From this moment on it will go into preparation and will no longer be modifiable.

Shipment of goods.

We inform you that the goods, or a part of them, have been shipped. If you have chosen to pick them up directly from us, this means that they are ready and available. This is the last email which allows you to check whether or not there is an error in the data you provided.

Tracking.

Many couriers don't make tracking available immediately after shipping; sometimes it takes a few hours. Don't worry, you don't have to waste time on checks and phone calls; as soon as the courier makes it available we will inform you immediately.

Other service communications.

Obviously you will also receive an email from us when you change your password, sign up for the newsletter, receive loyalty points or do anything else which we think it's important to let you know about.

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Our references
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