Buying guide in 4 points

Here is the complete guide in just 4 steps to make the best use of our store. What will happen after I place my first order? How do I find the information I need? At the end you will find that we have already taken care of everything.

1 – How to read the product page.

The product page is the most important page on our entire website. Knowing how to read it correctly lets you know if you are looking at the right product for you. Here's where to find the information that will let you figure it out.

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Price.

On the product page you will find the list price and any special discounted prices.

If applicable, quantity discount bands are shown on the product page. They are applied and will therefore be visible only after you have added the products to the shopping cart.

Transport costs are visible in the shopping cart or at checkout and vary according to quantity and place of delivery.

Technical specifications.

These are shown in the appropriate section at the bottom of the product page.

On each product page there is a "DOWNLOAD PDF PRODUCT SHEET" button, a convenient function that allows the creation of a summary pdf file that lends itself well to being archived, shared or simply used as a reminder.

Product availability.

It is indicated on the product page, next to each item code. Availability is intended in working days from the order process.

If there are products with different availability (e.g., 5/8 days and 20/30 days) in the same order, they will be shipped together. If necessary, you can work around this by placing two separate orders.

Product configuration.

Some products can be configured by the customer for example in the choice of color, size or with accessory application. These options, if any, are visible before the "ADD TO CART" button and may have different availability.

In case you want to configure an item, you first proceed by configuring the product with the available accessories, then adding the desired quantity to the cart. This type of operation must be repeated for each configuration.

Customer reviews.

The experience of other customers who have already purchased the same product, if any, is highlighted after the "ADD TO CART" button. These are reviews maintained by an independent, external, unbiased body that pertain only to people who have actually already purchased the product.

Related and alternative products.

Complementing the product page, by scrolling to the bottom you can view alternative products ("YOU MAY ALSO BE INTERESTED" section) and related products ("OFTEN PURCHASED TOGETHER" section) i.e., those that are usually purchased together with the product you are viewing.

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2 - Use the shopping cart and checkout to get a quote.

You no longer need to complete many steps to see what your order will look like. Here with us you have everything under control on one page.

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Get a real quote in total autonomy.

To get a quick quote, simply add everything you want to quote to your shopping cart and specify the place of delivery. All this you can get without registration, directly on the shopping cart page. On the other hand, if you want to complete the purchase and then get to the checkout, you need to create an account.

Do we deliver or do you want to pick up?

Both on the shopping cart page and in the checkout, you can check if the selected products can be picked up at our warehouse, or if they can only be shipped by courier. In fact, some products do not transit through our warehouse and therefore cannot be collected by the customer. If the choice of "On-site collection" does not appear, it means that at least for one of the products into your shopping cart does not transit through our warehouse.

Choose how to pay for the goods.

Only when ordering, therefore at checkout, you can select your preferred method of payment from those available (credit card or bank transfer).

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3 - The benefits of creating your account.

To find out what conditions are dedicated to you and to make your purchases, you need to create an account. In addition, if you are looking for your invoice, date of shipment, or if you want to know where your goods are, you will find everything in your account. Find out how to consult it here.

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Private or business?

When creating your account you can choose to register as a private customer (if you only have the european TIN code) or company (if you have TIN code and VAT number). Based on the type of account you want to create, you will be asked for the necessary data (including those for electronic invoicing). Once you are logged in, you will be able to see the prices dedicated to you and conveniently place orders.

When will my order be shipped?

From the moment your order is processed you can find out the date of goods shipment. In the section "my orders" you will find the summary of all orders placed. In the "documents" column you will find the order confirmation file in pdf format containing the date of shipment. In the case of orders with multiple products, the shipping date will refer to the product with the longest lead time. An email from us will notify you when your order is processed and thus when the order confirmation document will be available.

Where is my shipment located?

If the courier company offers this service, you will find in the "my orders" section the availability to view the tracking. You will be sent an email notice when the tracking is available.

My Documents.

In the "my orders" section you will find all documents related to your purchases, such as order copies, invoices and shipping documents in pdf format. Invoices are only courtesy copies and you will receive via the SdI system (Sistema di Interscambio) the document in electronic format.

Reward Points.

In the "my reward points" section you will find the current balance of your points with the history of all transactions in which you have used or accumulated them. They are credited when the order status becomes "Order Complete" after the invoice is issued from the delivery note. You earn 1 point for every €2 spent and get €3 off for every 100 points. You can use them in your purchases with a maximum of 1,000 points per order. You can't get zero amount orders using points, they don't apply to shipping costs, and they last for 60 days. In the "refer a friend" section you will find the link to share that allows you to accumulate points by inviting your friends to shop in our store.

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4 - Communications to stay updated.

Don't worry, we take care of updating you whenever there is important information for you. Below are the emails you will receive from us and why we send them. If you haven't received them, check spam as well.

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Welcome Email.

It contains credentials and links to important sections of our store.

Order Completion Email.

It contains the summary of the order placed online. It is mainly used to check that the information entered is correct and in case it is not, to notify us to correct it. If you do not receive it after an order it means that something went wrong, before contacting us also check in your spam folder.

Processed order Email.

The order received online is verified and entered into our management system. From this moment on it will go into preparation and will no longer be editable.

Partial or total shipment Email.

We notify you that the goods, or a part of them, have been shipped. If you have chosen on-site pickup, it means it is ready and available. It is the last email that allows you to notice that there is an error in the data you provided..

Tracking Email.

We inform you when the courier used for delivery has tracking service. Depending on the shipping method used, it is possible that tracking information may not be visible immediately.

Other service communications.

Of course, you will also receive an e-mail from us when you change your password, sign up for our newsletter, receive loyalty points, or take some action for which we feel it is important to notify

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