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Terms and conditions of sale

The parties declare to apply Italian law and the following terms and conditions of sale are considered known by the Customer; therefore every order involves their implicit acceptance. These terms and conditions of sale do not apply to exports of products outside Italy in relation to those parts which are governed differently by mandatory legal regulations, which shall be verified by the Customer according to the legislation applicable to each individual EU or non-EU State.
Moreover, in the event that the products supplied to the Customer in Italy are subsequently exported by the Customer, it shall be the Customer's responsibility to obtain, at their own expense, all the licences and authorisations necessary for such scope.

1 - Access to the website and use of the account.

Registration to our website can be carried out through the appropriate registration page or automatically with the first purchase. In the first case the data requested shall be minimal and shall have the sole purpose of registering for the newsletters. Any data which are necessary to complete a purchase shall be requested upon checkout. In the second case, upon first purchase, registration shall take place automatically. Login credentials shall be sent by e-mail. In any case, Rollawaycontainer.com srl does not know, collect or keep login credentials, which are known and modifiable only by the user. Therefore, from the moment of creation and/or delivery of the login credentials, the account holder assumes all responsibility and risk regarding the custody of these credentials. They shall be held responsible for their preservation, making sure that the credentials remain secret and are not communicated to third parties or stolen. When the password is created automatically, it is advisable to change it upon initial access. The account holder also indemnifies Rollawaycontainer.com srl from the consequences of any improper or illegitimate use of the account.

2 - Purchase procedure and prices.

Each order placed is subject to the availability and the discretionary acceptance of Rollawaycontainer.com srl, which is perfected with the acceptance by the latter.
Any contractual or non-contractual liability of Rollawaycontainer.com srl is expressly excluded for non-acceptance, even partial, of an order, as discretionary acceptance.
In the event that Rollawaycontainer.com srl does not proceed with the acceptance of the order, they shall refund the amount paid by the Customer using the same payment method used by the Customer for the purchase; where this is not possible, a different method shall be agreed.
The photographs shown are merely indicative of the appearance and size of the products, which may differ in part, but not in substance, from the images presented.
If after acceptance of the order by Rollawaycontainer.com srl, due to the unexpected unavailability of some products due to failure by the producers and/or suppliers to supply or other causes which were not foreseeable at the time of accepting the order, Rollawaycontainer.com srl shall refund the price of the ordered and unavailable products to the Customer.

3 - Payment conditions.

The payment conditions are those which visible and selectable in the online purchase procedure or those agreed directly with Rollawaycontainer.com srl and indicated in the order.
The sales office could contact the Customer for any clarifications and/or approvals.

4 - Taxation regime of the Customer.

If the Customer is subject to a special VAT or split payment regime, they cannot proceed with the purchase directly from the website, but must first contact the office by filling out the downloadable form in the download section and then requesting to be contacted again.

5 - Shipping, transport and collection on site.

In the calculation of the shipping costs on the website there is no provision for the surcharge applied by couriers for deliveries in certain areas such as smaller islands, particular difficult areas or historic centres. For these orders Rollawaycontainer.com srl reserves the right to accept or refuse the order, therefore in this case we recommend requesting a quote before making the order.
For very large orders, it is advisable to request an offer directly from the company where other carriers can also be used. Contact us for an offer.
Purchases made at Rollawaycontainer.com srl can also be picked up by the Customer directly (here) at Fossalta di Piave (VE), Via Luigi Cadorna no. 56 - 58 from the day after notification of ready goods, from Monday to Friday from 2 pm to 5 pm.

6 - Shipping and return times.

For the products indicated as available in stock, information visible next to the item, the shipment is carried out within 5 working days following the order process and the delivery shall be made according to the delivery times of the specific courier for the destination area. If upon the order process the product is not in stock, it shall be reordered from the manufacturer and the order processed with the product timing available on order.
For the products indicated as available on order, information visible next to the item, the shipment is carried out no earlier than 10 working days and in any case no later than 60 days and the delivery shall be made according to the delivery times of the specific courier for the destination area.
The shipping terms indicated in the order confirmation are not binding for the seller, being merely indicative and presumptive, and they are in any case intended exclusively for the seller and starting from the date of the order confirmation.
Deliveries are made during the usual working hours of the couriers in charge, to the address indicated by the Customer and in the manner specified in the order summary.

7 - Receipt and acceptance of goods and transport damage.

Upon delivery of the goods by the courier, the Customer is required to check that the number of packages actually delivered corresponds to that indicated in the transport document and in any case to the number ordered, and that the packaging of the packages is intact in all its parts, not damaged, nor compromised by atmospheric events or in any way altered. Upon delivery, the Customer is also required to check the packaging, noting any issues in the delivery form. Therefore, if the Customer finds any obvious damage to the packaging and/or to the products contained therein or finds there to be a mismatch in the number of packages, they must immediately contest them, placing a written and specific reserve of control (i.e. specifying the reason for the reserve, e.g. " punctured packaging", "crushed packaging", "no. missing packages", etc.) on the courier delivery proof and promptly inform Rollawaycontainer.com srl by email at info@rollawaycontainer.com. Once the delivery note has been signed without any specific dispute, the Customer shall not be able to present any dispute about the external characteristics of what was delivered.
Any hidden damage or anomalies must be reported through the opening of an anomaly by filling out the form for reporting hidden transport damage and sending it to the courier by registered mail with return receipt and sending a copy of it to Rollawaycontainer.com srl by e-mail to info@rollawaycontainer.com. The request must be sent no later than 8 days from receipt of the goods. Any report beyond the aforementioned terms shall not be taken into consideration, without prejudice to the provisions of art. 10 and 11 of the Warranty. For each declaration, the customer assumes full responsibility for what has been declared.
In case of goods rejected on delivery and/or of non-collection of the material in storage at the courier's warehouses within 5 working days due to repeated inability to deliver to the address indicated by the Customer at the time of ordering, the products shall be returned to Rollawaycontainer.com srl. The latter, depending on the will of the customer, shall either reimburse the price of the products minus the cost of shipping, storage and return of the goods, or shall make arrangements for the new execution and the related additional shipping costs. The seller cannot be held responsible for errors in the delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the Customer, for any damage which may have occurred to the products after delivery to the carrier or for delays in delivery which are attributable to the carrier.
The aforementioned is not applied for deliveries made by a courier chosen and instructed by the Customer; for any complaints or damages on such deliveries, the Customer must contact their courier directly.
Unless otherwise indicated, Rollawaycontainer.com srl can only process orders with delivery within Italy.

8 - Items not included in the current catalogue.

Items included in previous catalogues but not in the current one, if available, shall be provided at updated prices. These prices shall be communicated to the Customer by the seller before the order is finalised.

9 - Right of withdrawal (for private consumers).

The buyer can exercise the right of withdrawal, without giving any reason, within 14 days of receipt of the goods.
The withdrawal period expires after 14 days from the date on which the Customer or a third party other than the carrier designated by the Customer acquires physical possession of the goods.
To exercise the right of withdrawal, the Customer is obliged to inform Rollawaycontainer.com srl of the decision to withdraw by means of an explicit declaration (for example letter sent by post or e-mail). For this purpose the withdrawal form can be used. In order to abide by the withdrawal time limit the customer simply needs to send us the withdrawal statement before the expiry of said withdrawal period.
The buyer is required to return the goods received to the seller within 14 days of the notice of withdrawal. The costs of shipping and returning the goods are borne by the buyer. The product purchased must be returned in its original packaging, complete with all accessories and documentation. The substantial integrity of the goods is an essential requirement for exercising the right of withdrawal. Damaged or used products shall not be replaced or refunded, even partially.
Rollawaycontainer.com srl undertakes to refund to the buyer only the sum paid for the products and the standard transport costs, without interest accrual, but not the additional services and the accessory sales charges charged in the order. The refund shall be made without undue delay and in any case no later than 14 days from the day we are informed of the Customer's decision to withdraw. The refund may be suspended until receipt of the goods. The refund shall be made using the same payment method used by the Customer for the purchase; where this is not possible, a different refund method shall be agreed.
The right of withdrawal does not apply in the case of supply of goods which are made to measure or clearly personalised.
The right of withdrawal can be exercised only in the event that the buyer is a natural person who purchases the goods for purposes not related to their professional activity.

10 - Warranty (for private consumers).

All and only the items included in the current catalogue are covered by a warranty against defects and/or manufacturing and/or quality defects for a period of two years starting from the date of delivery to the Customer or to a third party designated by the Customer. This warranty is given under the following mandatory conditions:

  • Any complaints must be notified to the seller, under penalty of forfeiture, by registered letter to be sent within two years starting from the delivery of the goods and within two months from the discovery of the defect.
  • In the event of recognition, both conventional and judicial, of any claim raised by the buyer, the seller is only obliged, at its choice, to replace the quantity of the goods ascertained, or to repay or reverse the corresponding invoiced amount. The transport costs and/or the return of the items under warranty are the sole responsibility of the seller only if they have recognised the right to the warranty and only with the carrier indicated by the seller.
  • Damages caused by normal wear and tear, improper use and lack of maintenance are excluded from the warranty.

11 - Warranty (for non-private consumers).

All and only the items included in the current catalogue are covered by a warranty against defects and/or manufacturing and/or quality defects for a period of two years starting from the date of delivery to the Customer or to a third party designated by the Customer. This warranty is given under the following mandatory conditions:

  • Any complaints must be notified to the seller, under penalty of forfeiture, by registered letter to be sent within 8 days from delivery of the goods in the event of obvious defects or faults, or, in the event of hidden faults or defects, within 8 days of the relative discovery.
  • In the event of recognition, both conventional and judicial, of any claim raised by the buyer, the seller is only obliged, at its choice, to replace the quantity of goods ascertained, or to repay or reverse the corresponding invoiced amount. The transport costs and/or the return of the items under warranty are the sole responsibility of the seller only if they have recognised the right to the warranty and only with the carrier indicated by the seller.
  • Even in the event of a validly proposed complaint, the buyer cannot initiate the actions which could compete with them, nor make the relevant exceptions, without having previously made the overdue payments, nor can they delay or suspend payments for the related expiries.
  • Damages caused by normal wear and tear, improper use and lack of maintenance are excluded from the warranty.

12 - Technical characteristics.

The technical characteristics, dimensions, weights, etc., indicated in this catalogue are to be considered indicative and may be changed by us during the period of validity of the catalogue, provided that the basic characteristics are not modified. In accordance with Article 18 of Decree 2005-829 concerning the composition of electrical and electronic products and the elimination of waste from these products, the obligations linked to the organisation and financing of the recovery and treatment of these wastes are transferred to the Customer. To this effect, the Customer is assured of the recovery of the purchased product, of its treatment and its exploitation in accordance with art.21 of the decree in progress.

13 - Execution of orders.

In all cases of force majeure such as strikes, suspension of transport, etc., Rollawaycontainer.com srl shall be exonerated from the obligation of shipping, while such cases cannot constitute cancellation of the order by the buyer.
Any insertion by the Customer of modifications with respect to those governed by these conditions is considered as not having been applied and the order shall be accepted by Rollawaycontainer.com srl with the exclusion of the clauses inserted by the Customer; in any case the order proposal shall not be binding for the sale.

14 - Validity of the sales conditions.

The technical specifications, prices and conditions of sale cancel and replace those previously published and are valid until the next catalogue is published.
If any clause of these general conditions of sale becomes invalid or ineffective, the aforementioned clause shall be eliminated while the remaining clauses shall not be affected by this and shall remain effective.

15 - Jurisdiction.

The competent court for any dispute concerning the interpretation and execution of the sales contract shall exclusively be the Court of Venice or if competent for value the Justice of the Peace of San Donà di Piave. If the contractor is a consumer, the Consumer Court shall have jurisdiction.

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